Privacy Policy – How juan364 Collects and Protects Your Data

1. Introduction

This Privacy Policy ("Policy") describes how juan364 ("the Platform," "we," "us," "our") collects, uses, stores, discloses, and protects personal information obtained from users ("you," "Player," "User") of the juan364 website and all associated services, including the online casino, sports betting, bingo, slot games, and Mines Gold products accessible at juan364.club.

Juan364 is committed to protecting the privacy of all players who access the Platform, particularly in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and the regulations of the National Privacy Commission (NPC). This Policy applies to all personal data collected by juan364 in connection with the provision of its services.

Please read this Policy carefully before using juan364. By creating an account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a juan364 account or interact with our services, we collect the following categories of personal information that you voluntarily provide:

• Identity Information: Full legal name, date of birth, nationality, and government-issued identification document details (e.g., Philippine SSS ID, Passport, Driver's License, or PhilSys National ID);
• Contact Information: Email address, mobile phone number, and home address (city and province within the Philippines, including Metro Manila, Cebu, Davao, or other regions);
• Account Credentials: Username and encrypted password (passwords are never stored in plaintext);
• Financial Information: GCash number, PayMaya account details, bank account information (BPI, BDO, Metrobank), or cryptocurrency wallet address used for deposits and withdrawals;
• KYC Documentation: Copies of government-issued IDs and selfie verification images submitted during identity verification.

2.2 Information We Collect Automatically

When you access and use the juan364 Platform, we automatically collect certain technical and usage information, including:

• IP address, device type, operating system, and browser type;
• Session duration, pages visited, game sessions played, and betting history;
• Geolocation data (country and region level) for regulatory compliance purposes;
• Cookie identifiers and similar tracking technologies (see Section 7).

2.3 Information from Third Parties

Juan364 may receive personal information about you from third-party identity verification providers, payment processors (including GCash and PayMaya), fraud prevention services, and PAGCOR-related compliance databases, to the extent permitted by applicable law.

3. How We Use Your Information

Juan364 uses the personal data we collect for the following purposes:

• Account Creation and Management: To register your account, verify your identity, and provide you with access to juan364 services;
• Service Delivery: To process deposits and withdrawals, settle bets, award bonuses, and provide customer support;
• Legal and Regulatory Compliance: To comply with PAGCOR licensing requirements, Philippine anti-money laundering laws (Republic Act No. 9160, as amended), age verification obligations, and NPC data privacy regulations;
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, account abuse, money laundering, and other illegal activities;
• Responsible Gaming: To monitor account activity for patterns indicative of problem gambling and to enforce responsible gaming tools and restrictions;
• Platform Improvement: To analyze usage patterns and improve the juan364 platform, user experience, and game offerings;
• Communications: To send you transactional notifications (deposit confirmations, withdrawal updates, security alerts) and, where you have opted in, promotional communications about juan364 offers and new games.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012, juan364 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfill our obligations under the juan364 Terms & Conditions and to deliver services you have requested;
• Legal Obligation: Processing required to comply with applicable Philippine law, including PAGCOR regulations, anti-money laundering obligations, and tax reporting requirements;
• Legitimate Interests: Processing conducted for fraud prevention, platform security, responsible gaming enforcement, and service improvement — where such interests are not overridden by your privacy rights;
• Consent: Processing for marketing communications and optional profiling features, where you have provided explicit, informed consent that you may withdraw at any time.

5. Sharing of Personal Data

Juan364 does not sell your personal data. We may share your personal information with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data processing agreements:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and cryptocurrency processing services — to process your financial transactions;
• Identity Verification Providers: Third-party KYC and document verification partners engaged to fulfill our legal identity verification obligations;
• Game Providers: Licensed game software providers who supply the casino, slot, and live dealer games available on juan364, to the extent necessary for game operation and auditing;
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities, where required by law or regulatory investigation;
• Service Providers: Cloud hosting, cybersecurity, analytics, and customer support technology providers engaged by juan364, bound by confidentiality obligations;
• Legal and Compliance: Legal counsel and law enforcement agencies where required by court order or applicable Philippine law.

6. Data Retention

Juan364 retains your personal data for as long as necessary to fulfill the purposes outlined in this Policy, subject to the following minimum retention periods required by law:

• Account and KYC records: Five (5) years from account closure, in compliance with Philippine anti-money laundering regulations;
• Transaction records: Five (5) years from the date of the transaction, as required by the AMLC and PAGCOR;
• Game and betting logs: Minimum two (2) years for dispute resolution purposes;
• Marketing consent records: Until consent is withdrawn and for a reasonable period thereafter to document compliance.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymized in a manner that prevents re-identification.

7. Cookies & Tracking Technologies

Juan364 uses cookies and similar tracking technologies to operate the Platform, maintain session security, remember your preferences, and analyze usage patterns. The categories of cookies we use include:

• Strictly Necessary Cookies: Required for the Platform to function — including login session management, security tokens, and load balancing. These cannot be disabled without breaking Platform functionality;
• Functional Cookies: Store your language preferences, display settings, and game lobby preferences to personalize your experience;
• Analytics Cookies: Used to understand how players interact with the Platform — which games are most popular, where navigation friction occurs, and how to improve the user experience. Data collected is aggregated and does not identify individual players in analytics reports;
• Security Cookies: Used to detect suspicious login attempts, prevent fraud, and enforce session timeouts.

You may adjust cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use juan364.

8. Data Security

Juan364 implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the juan364 Platform;
• Bcrypt hashing for stored passwords — plaintext passwords are never stored;
• Role-based access controls limiting internal staff access to personal data on a strict need-to-know basis;
• Regular security audits, penetration testing, and vulnerability assessments of the Platform and its infrastructure;
• Two-factor authentication options for player accounts to provide an additional layer of security.

While juan364 employs substantial security measures, no internet-based platform can guarantee absolute security. In the event of a personal data breach that is likely to result in harm to affected individuals, juan364 will notify the National Privacy Commission (NPC) within seventy-two (72) hours of discovery and will inform affected users as required by the Data Privacy Act of 2012.

9. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by juan364:

• Right to be Informed: The right to know that your personal data is being collected and processed, and the purposes for which it is used — as described in this Policy;
• Right of Access: The right to request a copy of the personal data juan364 holds about you;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations;
• Right to Object: The right to object to processing of your personal data for direct marketing purposes or other processing based on legitimate interests;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format where technically feasible;
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) at privacy.gov.ph if you believe your data rights have been violated.

To exercise any of these rights, contact the juan364 Data Protection Officer at [email protected]. We will respond to verified requests within thirty (30) days.

10. Children's Privacy

Juan364 services are strictly restricted to individuals who are 21 years of age or older, in accordance with PAGCOR regulations and Philippine gambling law. Juan364 does not knowingly collect personal data from persons under 21 years of age. If juan364 discovers that personal data has been collected from an individual below the minimum age requirement, the associated account will be immediately suspended and the personal data will be deleted, subject to any legal retention obligations.

If you are a parent or guardian and believe that a minor has created a juan364 account, please contact us immediately at [email protected].

11. Cross-Border Data Transfers

Juan364 may transfer your personal data to third-party service providers located outside the Philippines — including cloud infrastructure providers and game software partners operating from other jurisdictions. Where such transfers occur, juan364 ensures that appropriate safeguards are in place, including contractual data processing agreements that require the recipient to protect your personal data to a standard equivalent to that required under Philippine law.

Juan364 will not transfer personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate legal safeguards as required by the National Privacy Commission.

12. Changes to This Privacy Policy

Juan364 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or Platform operations. Material changes will be communicated to registered users via the email address on file or through a prominent notice on the Platform at least seven (7) days prior to the change taking effect, where practicable. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of juan364 following any update constitutes your acceptance of the revised Policy.

13. Contact Us

For questions, requests, or concerns about this Privacy Policy or juan364's data practices, you may contact our Data Protection Officer:

Email: [email protected]

Live chat support is available 24/7 through the Platform after juan364 Login for registered users. Our support team responds in both English and Tagalog.

For formal data subject access requests or complaints, please include your full name, registered email address, and a clear description of your request. We target a response within thirty (30) days of receiving a verified request.