juan364 Frequently Asked Questions

You must be at least 21 years old to register and play at juan364. This is a mandatory requirement under Philippine law and PAGCOR regulations. Juan364 enforces strict age verification during registration and may request a valid government-issued Philippine ID — such as a PhilSys National ID, Passport, or Driver's License — before processing your first withdrawal.

Juan364 requires a valid government-issued Philippine ID for KYC verification. Accepted documents include the PhilSys National ID, Philippine Passport, Driver's License, SSS ID, UMID, or Voter's ID. You will also need to submit a selfie holding your ID. KYC verification is usually completed within 24 hours on business days.

On the juan364 Login page, click "Forgot Password" and enter the email address linked to your account. A password reset link will be sent to that email within a few minutes. Follow the link to set a new password. If you don't see the email, check your spam folder or contact juan364 support via live chat for assistance.

No. Juan364 strictly enforces a one-account-per-person policy. Creating multiple accounts — using different emails, mobile numbers, or payment methods — is a violation of the Terms & Conditions and will result in permanent suspension of all associated accounts and forfeiture of any balances. If you already have an account and are having trouble accessing it, please contact support.

Log in to your juan364 account and go to the Cashier section. Select GCash as your deposit method, enter the amount you wish to deposit (minimum ₱100), and follow the on-screen instructions to authorize the payment in your GCash app. Successful GCash deposits are credited to your juan364 balance instantly — there is no waiting period.

Yes, juan364 accepts PayMaya (now Maya) for both deposits and withdrawals. The process is the same as GCash — head to the Cashier, choose PayMaya, enter your amount, and authorize the payment in the Maya app. Deposits via PayMaya are credited instantly. For withdrawals, PayMaya payouts typically process within 5 to 15 minutes for fully verified accounts.

Juan364 accepts deposits and withdrawals via major Philippine banks including BPI, BDO, and Metrobank. Bank transfers typically take 30 minutes to 3 hours to reflect, depending on your bank's processing schedule. Online banking and InstaPay transfers are generally faster than over-the-counter transactions. Make sure the bank account you use is registered in your own name.

The minimum deposit at juan364 is ₱100 for GCash and PayMaya transactions. For bank transfers via BPI, BDO, or Metrobank, the minimum deposit is ₱500. Cryptocurrency (USDT) deposits have a minimum equivalent of approximately ₱500. These minimums make juan364 accessible for Filipino players across all budget ranges — from casual players to high rollers.

For fully KYC-verified accounts, GCash and PayMaya withdrawals at juan364 are typically processed within 5 to 15 minutes. BPI, BDO, and Metrobank withdrawals are processed within 30 minutes to 3 hours, subject to bank processing schedules. First-time withdrawals may take slightly longer due to a one-time security review. Withdrawal requests made after banking hours may process on the next business day.

Juan364 does not charge internal fees on standard withdrawals. However, your payment provider — GCash, PayMaya, or your bank — may apply their own transaction fees depending on your account type and transaction volume. USDT withdrawals may incur network gas fees. Juan364 recommends checking with your payment provider for their current fee schedule.

Juan364 offers an extensive library of slot games from leading providers popular among Filipino players, including JILI slots, Pragmatic Play, and other certified game studios. The selection includes classic fruit slots, video slots with bonus rounds, jackpot slots, and branded titles. New games are added regularly. Browse the full collection under the Slot section of the juan364 platform.

Yes. Juan364 Casino features a full live dealer lobby with real-time games including live baccarat, live roulette, live blackjack, and live sic bo — all streamed in HD from professional studios. There are also Filipino-language dealer tables available at select times, making the live casino experience at juan364 especially comfortable for local players.

Yes, juan364's sportsbook covers PBA (Philippine Basketball Association), NBA, and a wide range of international basketball leagues. You can bet on game winners, point spreads, totals, player props, and live in-game markets. Juan364 updates odds in real time and covers major PBA Commissioner's Cup and Philippine Cup matches throughout the season.

Absolutely. Juan364 is fully optimized for mobile browsers on both Android and iOS — no app download required. Simply open your mobile browser, visit juan364.club, and log in. The platform adapts to your screen size, with smooth navigation for slots, live casino, and sports betting. All transactions and gameplay on mobile are protected by the same 256-bit SSL encryption as desktop.

Juan364 customer support is available 24 hours a day, 7 days a week via live chat on the platform. Support is provided in both English and Tagalog. For non-urgent inquiries, you can also reach us by email at [email protected]. Our team typically responds to email inquiries within a few hours. Live chat is the fastest way to get help with account, payment, or gameplay issues.

Juan364 offers a welcome bonus for newly registered players on their first deposit. The bonus details — including the percentage match, maximum bonus amount in PHP, and eligible games — are published on the Promotions page of the platform. Welcome bonuses are subject to wagering requirements that must be met before bonus-derived winnings can be withdrawn. Check current offer terms after registration.

A wagering requirement (also called a rollover or turnover requirement) specifies how many times you must bet the bonus amount before you can withdraw winnings derived from that bonus. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place ₱20,000 in total bets using bonus funds before withdrawing. Juan364 displays wagering requirements clearly in each promotion's terms.

Yes, most juan364 bonuses have an expiry period — typically 7 to 30 days from the date the bonus is credited to your account. If wagering requirements are not completed within the expiry window, the bonus and any associated winnings are forfeited. The expiry date and time are shown in the bonus details within your account. Check the Promotions page for current offers and their specific validity periods.

Juan364 rewards regular players through a loyalty program where points are earned on qualifying real-money bets. Accumulated points can be redeemed for bonus credits, free spins, or cashback rewards. Active players may be invited to join higher VIP tiers, which offer benefits like faster withdrawals, dedicated account managers, and exclusive promotions tailored for Filipino high-volume players.

Juan364 operates within the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR), which oversees online gaming operations in the Philippines. All games on the juan364 platform use certified RNG technology and are regularly audited for fairness. Players can verify game RTP information by contacting support or referring to the individual game provider's published certification.

Juan364 provides a comprehensive set of responsible gaming tools accessible from your account settings: deposit limits (daily, weekly, monthly), loss limits, session time reminders, cooling-off periods (24 hours to 30 days), and self-exclusion (6 months up to permanent). These tools activate immediately upon setting. For more information, visit the juan364 Responsible Gaming page.

To activate self-exclusion on juan364, log in, go to Account Settings, and select the Responsible Gaming tab. Choose the self-exclusion option and select your preferred duration: 6 months, 1 year, 2 years, or permanent. Your account will be immediately suspended for the selected period. Reactivation after a self-exclusion period requires a formal review and is never instant. You can also request self-exclusion via live chat support.

If you feel that gambling is negatively affecting your finances, relationships, or mental health, please use juan364's self-exclusion or cooling-off tools immediately. You can also contact our 24/7 support team — we have trained staff who can assist you confidentially. PAGCOR also maintains responsible gaming programs and support resources for Filipino players who need professional help managing their gambling habits.